Refund policy

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We want you to be completely satisfied with your online purchase, so we offer a 14-day return policy from the date of delivery.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you can return it to us within 14 days of receiving it. We offer returns, exchanges and refunds under the following conditions:

AVAILABLE FOR RETURN

The product(s) must be returned in their original condition, unused, unaltered, unwashed and with labels attached. If the goods are returned despite these conditions, your return will be sent back to you at an additional charge;

APPLICATIONS

Full-price products are eligible for a full refund;

FULL PRICE

Full-price products are eligible for a refund, exchange or trade credit;

SALE RESOURCES

Discounted products or products purchased during a quick discount/promotional event are only eligible for store credit or exchange;

FINAL SALE

Products marked "Final sale - no returns or exchanges" cannot be returned. If goods are returned despite this policy, they will be sent back to you for an additional charge;

SHOPPING CODE

Orders placed with a promotional code that reduces the order (excluding the 10% welcome offer) are only eligible for trade credit or exchange;

UIDA

All swimsuits must be tried on in underwear, the protective sanitary tape must remain in place and will not be accepted if removed or altered;

FEE CARD

Gift cards are non-refundable;

RETURN SHIPPING

We recommend that all products are tried on immediately upon receipt to ensure that you can return them within the return period.

KotiMarket.com accepts no responsibility for incoming returns. We recommend that you return your products via a registered or trackable postal service, as return packages are the responsibility of the customer until they arrive at KotiMarket.com.

RETURNS PROCESSING TIME

We aim to process refunds daily, but your refund may take 3-5 business days to process. You will receive an email notification when your refund has been received by our team and again when it has been processed.

If the return is caused by the consumer, the consumer will be responsible for the delivery costs. The specific charge should be based on the express carrier of your choice.
If the goods received are damaged or defective due to our fault, and the consumer is not liable for delivery charges for this reason.
Return address. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, postal code 523660
The deadline for order cancellation is 3 days
The order processing time after placing the order is 7-15 days
If the consumer initiates the cancellation earlier than the delivery time and within the time indicated on the website for initiating the cancellation, the order may be cancelled
The goods must be kept in new and unused condition.

Original packaging, labels, accessories, etc. must be complete.
Certain products (such as customized products, promotional products, etc.) are not eligible for returns unless there are quality issues.

DEFECTIVE GOODS

We sincerely apologise for any inconvenience caused by receiving a defective product. Please contact our customer service team at support@KotiMarket.com with your order number and pictures of the defect and we will try to resolve it as soon as possible.

NEED HELP?

- support@KotiMarket.com